Refund policy

30-DAY RETURN AND REFUND POLICY

We want you to feel confident ordering from Solace Habit. You may request a return within 30 days after your order is delivered.

ELIGIBILITY

To be eligible for a return, the item should be in the same condition in which you received it, unused, and in its original packaging. You will also need your order number or other proof of purchase. For health and hygiene reasons, opened personal-care items cannot be returned unless they arrived damaged, defective, or incorrect.

STARTING A RETURN

Before sending anything back, email admin@solacehabit.com with your order number and the reason for the return. If the return is accepted, we will provide return instructions. Returns sent without prior authorization may not be accepted.

Approved returns should be sent to:

Solace Habit Returns
2232 Dell Range Blvd
Cheyenne, WY 82009
United States

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact admin@solacehabit.com as soon as possible and include your order number and clear photos. We will review the issue and provide an appropriate replacement or refund. Solace Habit covers reasonable return shipping for approved damaged, defective, or incorrect-item claims.

CHANGE-OF-MIND RETURNS

For an approved return that is not caused by damage, defect, or our fulfillment error, the customer is responsible for return shipping. Original shipping charges are not refundable. We do not charge a restocking fee.

REFUNDS

We will notify you after we receive and inspect the return. If approved, the refund will be issued to the original payment method. Please allow 5–10 business days after approval for your bank or card issuer to post the refund. If more than 15 business days have passed since we approved your refund, email admin@solacehabit.com.

CANCELLATIONS AND ORDER CHANGES

Email admin@solacehabit.com as soon as possible if you need to cancel or change an order. We will help when possible, but an order cannot be changed or canceled after it has entered fulfillment.

This policy does not limit any rights that cannot be waived under applicable law.