Shipping policy

SHIPPING POLICY

Solace Habit currently ships to addresses in the United States.

ORDER PROCESSING

Orders are normally prepared for shipment within 1–2 business days. Business days are Monday through Friday, excluding federal holidays. Processing time is separate from carrier transit time.

SHIPPING OPTIONS

Standard Shipping: $8.00. Estimated transit time is 3–5 business days after processing.

Free Standard Shipping: Available when the merchandise subtotal is $54.99 or more after product discounts and before shipping charges.

Express Shipping: $15.00. Estimated transit time is 1–2 business days after processing.

Delivery estimates are not guarantees. Carrier delays, severe weather, address issues, and other events outside our control can affect delivery time.

TRACKING AND SPLIT SHIPMENTS

When tracking is available, it will be sent to the email address used at checkout. An order may arrive in more than one package. If an order is split, you will not be charged additional shipping fees beyond the amount shown at checkout.

ADDRESS CHANGES

Customers are responsible for entering a complete and accurate delivery address. Email admin@solacehabit.com immediately if an address needs to be corrected. We cannot guarantee an address change after an order has entered fulfillment.

DELAYS AND UNDELIVERABLE ORDERS

If we cannot ship within the stated processing period, we will contact you with an updated estimate and the option to accept the delay or cancel the unshipped order for a prompt refund. Orders returned to us because of an incomplete or incorrect address may require an additional shipping charge before reshipment.

DELIVERY QUESTIONS

If tracking shows delivery but you cannot locate the package, check the delivery area and contact the carrier first. If you still need help, email admin@solacehabit.com with your order number.

Questions about shipping can be sent to admin@solacehabit.com.